FAQ
Bespoke Guide
Kelvin temperatures of 2000K-3000K produce a warm, calm, inviting light that is great for general indoor lighting in both homes and businesses. LED lights in the 3100K-4500K range can be described as “cool white”. These are bright and vibrant lights that are perfect for workspaces like basements, factories and hospitals. Lights with Kelvin temperatures in the 4600K-6500K range produce a crisp color similar to that of daylight. These lights are best when maximum illumination is required like security lighting, display cases, warehouses and industrial areas.
In Artleuk, shade made from crystal, procleain and glass are widely welcomed by our customers.
We provide services to design shade in your style and from material you prefer.
Please Contact us to begin your design journey.
Also, you can check out our lighting projects for more inspirations from our establised projects.Shopping
If you are not entirely satisfied with your purchase, we’re here to help.
We gladly accept returns and exchanges.
Contact us within: 28 days of delivery
Ship items back to us within: 20 days of delivery
To be eligible for a return, your item(s) must be uninstalled and in the same condition that you received it. Returns must also be shipped back in original packaging and should be packaged with the same packing material carefully to prevent damage. Restocking fee will not be charged from Artleuk.
The following items can not be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, we can not accept returns for:
- Custom or Personalized Orders
Refunds:
If the item(s) and all parts are found to be in their original condition, then your refund will be processed within 7 days from the received date and a refund will be issued to your original method of payment for the fixture price minus 15% restocking fee. Shipping and expedite fees are 100% non-refundable
Customs and Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Please note that for returns or exchanges, you will need to send them to our warehouse
Please send us an email via [email protected] for warehouse address since it varies given your location and the product category.
We offer two online payment processing options: PayPal & Stripe which accept all major credit cards.
Shipping
| REGION | PRODUCT | SERVICE | SHIPPING COST |
| North America | Pendant Lighting | 2–3 weeks | FREE for at-least-300USD order |
| Chandeliers | 2–3 weeks | FREE | |
| Custom Lighting | 5–10 weeks | FREE | |
| Rest of the world | Pendant Lighting | 3–4 weeks | 50 USD |
| Chandeliers | 3–4 weeks | 100 USD | |
| Custom Lighting | 6–12 weeks | 200 USD |
Once your order is complete and our team securely packs your purchase, tracking will be sent to the email address on file. If tracking is not received, double check the correct email was filed or review your spam folder.
Visit our Shipping Information Page for more details.